At Kaarme Jewels, we want you to love your pieces. If you are unsatisfied, we may accept the return of an unworn item on a case-by-case basis. Please note that customised pieces with initials cannot be returned.
For all return requests, please email hello@kaarmejewels.store within 3 days of receiving your order.
Once your order has shipped, you will receive an email with tracking details.
For customers outside of Australia, please be aware that your order may be subject to import duties, taxes, or customs fees set by your local government. These charges aren’t included in our pricing and are the responsibility of the recipient. As every country is different, we recommend checking with your local customs office if you're unsure - we want to make sure there are no surprises when your parcel arrives.
• Full-priced (non-personalised) items can be refunded if returned within 14 days of purchase. Shipping costs are non-refundable.
• Items purchased during sales are final sale and cannot be returned.
• Customers are responsible for return shipping costs.
• Tarnishing is not considered a fault, as it occurs when jewellery is exposed to chemicals or prolonged water contact. See our Care Instructions for details.
• Kaarme is not responsible for damage caused by wear and tear, mishandling, or improper care.
• Kaarme is not responsible for necklaces ordered in the incorrect size. Please refer to our ‘Necklace Length Guide’ prior to purchase to find your perfect fit.
We reserve the right to refuse returns, repairs, or exchanges if the item does not meet our policy requirements.
We do not offer direct exchanges. If you wish to replace an item, please return it following the above policy and place a new order.
Please allow 2-3 business days for processing once we receive your return.
International returns: Mark packages as RETURN to avoid customs duties and taxes.
Kaarme Jewels pieces come with a 3-month warranty covering manufacturing defects for both our handcrafted and manufactured pieces. The warranty is void if the item has been misused or altered.
Our Warranty Covers:
Our warranty includes manufacturing faults such as:
- Broken clasps due to a fault in the spring mechanism
- Loose or missing stones (with no signs of impact, bent prongs, or damage to metal)
- A fault caused by human-error during the crafting process
Our Warranty Does Not Cover:
Some types of damage fall outside of our warranty, including:
- Chain breakages or stretched/bent chains
- Bent or broken earring posts or clasps
- Dents, scratches, chipping or peeling
- Tarnishing or discolouration
- Lost items
- Repairs or modifications made by third parties
- Damage caused by misuse, accidents, general wear and tear or improper care and storage of the jewellery
If you're unsure whether your piece qualifies, feel free to get in touch - we're always happy to help and for your piece to be reviewed by our specialty team.
Manufactured chains:
Chain breakages aren’t covered under warranty, as this kind of damage is considered general wear and tear. Our chains are strong, but not unbreakable and can be affected by everyday movement, tension, or accidental snags.
Breaks are rarely spontaneous - there’s usually been some unnoticed strain along the way. What often happens is:
- A small snag or tug weakens a link.
- The chain appears fine, but the stress point remains.
- Later, it gives way during regular wear and the original pull isn’t always remembered.
We always recommend storing and handling your pieces gently to help avoid this kind of stress over time.
For repair inquiries, please email hello@kaarmejewels.store. Any applicable repair costs and shipping fees are the customer’s responsibility.
Some Kaarme pieces are handcrafted, so slight variations may occur. Some of our materials are natural resources, which means variations in size, texture, and colour are to be expected as part of their natural beauty. By buying from Kaarme you are accepting the handcrafted nature of our pieces and that there may be slight variations from the original photography.
Our manufactured pieces are thoughtfully crafted by skilled artisans in India and may feature delicate handmade details. Because of this, no two pieces are exactly the same - slight variations in finish, texture, or shape are part of what makes your jewellery uniquely yours.
By purchasing from Kaarme Jewels, you acknowledge and accept all of the above policies.
Manufactured pieces – up to 1 week for dispatch
Handcrafted pieces – 2–3 weeks for dispatch
Pre-order items – as specified in the product description
By placing an order, you acknowledge and accept the stated dispatch timeframe. We truly appreciate your love and support!
Your cart is currently empty.
