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Shipping & Returns

At Kaarme Jewels, we want you to love your pieces. If you are unsatisfied, we may accept the return of an unworn item on a case-by-case basis. Please note that customised pieces with initials cannot be returned.

For all return requests, please email hello@kaarmejewels.store within 3 days of receiving your order.

Contact us

Shipping

Once your order has shipped, you will receive an email with tracking details.

  • Handcrafted Pieces

    Each piece is crafted with care and may take up to 3 weeks to be dispatched unless stated otherwise in the product description.

  • Pre-Order

    If your order includes a pre-order item, please refer to its dispatch timeframe in the product description. Orders containing both in-stock and pre-order items will be shipped together on the pre-order dispatch date.

  • Ready-to-ship Pieces

    Ready-to-ship manufactured pieces will be dispatched within one week of your placing your order.

Returns Policy

• Full-priced (non-personalised) items can be refunded if returned within 14 days of purchase. Shipping costs are non-refundable.

• Items purchased during sales are final sale and cannot be returned.

• Customers are responsible for return shipping costs.

• Tarnishing is not considered a fault, as it occurs when jewellery is exposed to chemicals or prolonged water contact. See our Care Instructions for details.

• Kaarme is not responsible for damage caused by wear and tear, mishandling, or improper care.

• Kaarme is not responsible for necklaces ordered in the incorrect size. Please refer to our ‘Necklace Length Guide’ prior to purchase to find your perfect fit.

We reserve the right to refuse returns, repairs, or exchanges if the item does not meet our policy requirements.

We do not offer direct exchanges. If you wish to replace an item, please return it following the above policy and place a new order.

Returns Process

Please allow 2-3 business days for processing once we receive your return.

International returns: Mark packages as RETURN to avoid customs duties and taxes.

  • Email Us

    Email hello@kaarmejewels.store within 3 days of delivery to request a return.

  • Ship within 14 days

    Ensure the item is unworn, in its original packaging, and shipped within 14 days of approval.

  • Package Well

    Use bubble wrap or padding to prevent damage and send your item via tracked shipping. Kaarme is not liable for lost or damaged returns.

Warranty & Repairs

Kaarme Jewels pieces come with a 3-month warranty covering manufacturing defects. The warranty is void if the item has been misused or altered.

For repair inquiries, please email hello@kaarmejewels.store. Any applicable repair costs and shipping fees are the customer’s responsibility.

Jewellery Variations

Some Kaarme pieces are handcrafted, so slight variations may occur. By buying from Kaarme you are accepting the handcrafted nature of our pieces and that there may be slight variations from the original photography.

By purchasing from Kaarme Jewels, you acknowledge and accept all of the above policies.