At Kaarme Jewels, we prioritise our customers loving their pieces.
If you are unsatisfied, we will accept the return of an unworn item on a case-by-case basis. Pieces that have customised initials WILL NOT BE ACCEPTED.
At Kaarme, we are happy to accept returns within 14 business days of the receipt of purchase. Please see below for all details on our policy and process for returning items.
Please email: hello@kaarmejewels.store

SHIPPING

Handcrafted / made-to-order pieces: Please allow 2 weeks for your piece to be handcrafted and dispatched, unless the product page says otherwise.

Ready-to-ship pieces: Dispatched within 1-3 business days.

Pre-order pieces: Dispatch timeframes vary by product - check the product description for details. If you order a pre-order item together with an in-stock item, the whole order ships on the pre-order timeframe.

Need it faster? Our Priority Service gets your handcrafted piece beaded and dispatched within 2 working days for a $35 fee. Note this speeds up production only - we can't guarantee the courier's delivery date once it's shipped.

International shipping: Please note that all international customers are responsible for any import duties, customs fees, or taxes that may be charged by their local government. These charges are not included in the item price or shipping cost and are determined by the destination country’s regulations. Unfortunately, we are unable to advise the exact amount of these charges, as they vary between countries. We recommend checking with your local customs authority for more information.

RETURNS POLICY

We want you to love your Kaarme piece. If something isn't right, here's how returns work:

-       Reach out to us at hello@kaarmejewels.store as soon as you can after delivery, with your order number and reason for return.

-       Items must be unworn and in resaleable condition, with all original tags and packaging. Items showing makeup, stains, animal hair, or odours can't be accepted and will be sent back to you.

-       Return shipping is at your own cost. Please use tracked shipping in a padded parcel - we can't take responsibility for returns lost or damaged in transit without tracking.

-       Original shipping costs are non-refundable.

-       All accessories: clothing, hats, phone cases and bags are refunded as store credit only.

-       Returns are refunded as store credit if you paid via Afterpay or PayPal. Other payment methods can be considered for a full refund.

Not eligible for return:

-       All earrings (final sale)

-       Sale/discounted items (final sale)

-       Pieces with multiple custom initials or custom lengths (made specifically for you)

EXCHANGES

We're happy to help with resizing, initial changes, or other alterations where possible.

-       Exchange fee for customised pieces (for example, changing an initial, additional initial $20, or length after your piece has been made): $40 + return postage both ways.

-       Other alterations are quoted case-by-case - reach out to hello@kaarmejewels.store with your order number and we'll quote you before you send anything back.

WARRANTY

All pieces are covered by a 6-month warranty against manufacturing defects, from the date you received your item. This doesn't cover general wear and tear, tarnishing, or breakages from everyday use. To make a claim, email hello@kaarmejewels.store with your order number, a description of what happened, and photos of the issue.

RESTORATION SERVICE (REPAIRS OUTSIDE OF WARRANTY)

If your piece breaks or needs repair outside the 6-month warranty period, our Restoration Service can restore it - initials, spacers, and hardware - so it looks and feels like new. This is $70 + return postage both ways. Once we receive your piece, restoration typically takes 7–14 business days, after which we'll send it back to you.

To get started, email hello@kaarmejewels.store with your order number and photos of the issue.

VARIANCE IN JEWELLERY
At Kaarme, some pieces are handcrafted and may vary. We do not take responsibility for slight changes from the original photography.

QUESTIONS?

Our team is here Monday, Tuesday, Thursday and Friday - email hello@kaarmejewels.store anytime and we'll get back to you as soon as we can.

 

By purchasing, you are ACCEPTING all of the above