Restore Your Kaarme

We know how special your jewellery is, and sometimes it just needs a little facelift to shine like new. Use the form below to share details of your piece and upload a clear photo so our team can assess it.

Please note: This form is an enquiry only. Restoration is available from 6 months after purchase of your piece. We’ll review your request to confirm if your piece is eligible and will be in touch with the next steps.

Frequently Asked Questions

Find the most frequently asked questions below.

  • Yes, we do! We currently ship to New Zealand, the United Kingdom and the USA.

  • For our gold jewellery, we primarily use gold-filled and brass.
    For our silver jewellery, we use both sterling silver and plated silver.

  • We aim to get your order to you ASAP - because no one likes waiting! However, due to the nature and intention behind Kaarme, it can take up to 3 weeks for your piece to be dispatched.

  • Our priority is for you to love your pieces! We offer exchanges for non-personalised pieces within 2 weeks and provide refunds on a case-by-case basis.