Restore Your Kaarme

We know how special your jewellery is, and sometimes it just needs a little love to shine like new. Use the form below to share details of your piece and upload a clear photo so our team can assess it.

Please note: This form is an enquiry only. Restoration is available up to 6 months after the purchase of your piece. We’ll review your request to confirm if your piece is eligible and will be in touch with the next steps.

Frequently Asked Questions

Find the most frequently asked questions below.

  • Yes, we do! We currently ship to New Zealand, the United States of America, Canada, the United Kingdom and parts of the EU (Belgium, Denmark, Finland, France, Germany, Greece, Isle of Man, Italy, Jersey, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland). We also ship to Hong Kong, Japan, Singapore.

  • For our handcrafted beaded pieces, we use gold-filled materials for gold designs and sterling silver/sterling silver plated for silver designs. Our ready-to-ship pieces are finished with 0.5–1.5 microns of gold over a brass base with an ecoat for durability and longevity.

  • We aim to get your order to you ASAP - because no one likes waiting! However, due to the nature and intention behind Kaarme, it can take 2 weeks for your handcrafted, beaded piece to be dispatched.
    Our ready-to-ship pieces are dispatched in 1-3 business days.

  • Our priority is for you to love your pieces! All refunds and exchanges are assessed on a case by case basis. Find our full refund policy here: https://kaarmejewels.store/pages/returns-and-shipping

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