Frequently Asked Questions
Find the most frequently asked questions below.
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Our priority is for you to love your pieces! We offer exchanges for non-personalised pieces within 2 weeks and provide refunds on a case-by-case basis. If your item is a personalised initial piece - these items cannot be refunded. Find our full refund policy here
Contact Us
Got a question? Need help with your order? Want to lodge a return request? You’re in the right place.
Fill out the form below and our team will get back to you as soon as possible. If your enquiry is about an order or return, please include your order number so we can help you faster.
We’re here to make sure your Kaarme pieces continue to spark confidence, joy and a little bit of magic.