Frequently Asked Questions

Find the most frequently asked questions below.
  • Your order is safe with us! 💌

    Here’s a little reminder of our dispatch timeframes:
    Handcrafted (beaded necklace): These are made to order and will take 2-3 weeks to dispatch.

    Manufactured (cap, earrings, charms + chain necklaces): These are ready-to-ship and shipped within 1-3 business days.

  • Yes, we can prioritise and rush your order on a case-by-case basis. This service is $35 and ensures your order is dispatched within 2 business days of approval and sent via Express Post. Please use the contact form below and include your name and order number for approval.

  • We aim to get your order to you ASAP - because no one likes waiting! However, due to the nature and intention behind Kaarme, it can take 2-3 weeks for your handcrafted, beaded piece to be dispatched.
    Our ready-to-ship pieces are dispatched in 1-3 business days.

  • Yes, we do! We currently ship to New Zealand, the United States of America, Canada, the United Kingdom and parts of the EU (Belgium, Denmark, Finland, France, Germany, Greece, Isle of Man, Italy, Japan, Jersey, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland).

  • For our handcrafted beaded pieces, we use gold-filled materials for gold designs and sterling silver for silver designs. Our ready-to-ship pieces are finished with 1–1.5 microns of gold over a brass base with an ecoat for durability and longevity.

  • Our priority is for you to love your pieces! We offer exchanges for non-personalised pieces within 2 weeks and provide refunds on a case-by-case basis. If your item is a personalised initial piece - these items cannot be refunded. Find our full refund policy here

Contact Us

Got a question? Need help with your order? Want to lodge a return request? You’re in the right place.

Fill out the form below and our team will get back to you as soon as possible. If your enquiry is about an order or return, please include your order number so we can help you faster.

We’re here to make sure your Kaarme pieces continue to spark confidence, joy and a little bit of magic.