At Kaarme Jewels we prioritise our customers loving their pieces. If you are unsatisfied we will accept return of an unworn item on case by case basis. Pieces that have customised initials WILL NOT BE ACCEPTED.
At Kaarme we are happy to accept returns within 14 business days of the receipt of purchase. Please see below for all details on policy and process of returning items.
Please email: Hello@kaarmejewels.store
SHIPPING
At Kaarme we craft your pieces carefully and with love! All pieces can take up to 3 weeks to be shipped out (unless a pre order piece)
Please read each product description carefully !
RETURNS POLICY
- Full priced (NON PERSONALISED) items can be refunded in full, if returned within 14 business days of purchase, minus all shipping charges.
- Items purchased during ANY sale can not be refunded or returned
- Kaarme does not refund shipping costs for returned items; customers are responsible for all shipping costs.
- We reserve the right to deny unreasonable repairs, returns, and exchanges.
- Tarnishing is not considered a fault, as our jewellery must come into contact with chemicals and prolonged wear in water for tarnishing to occur, see our Care Guide for more information on your individual piece.
- Kaarme will not be responsible for personal breakage, damage, wear & tear. We clearly explain this to all customers
EXCHANGES
Our system does not process exchanges. If you would like to return an item and receive another, the original item must be returned under the same terms as a standard return and a new order must be placed through our website.
RETURNS PROCESS
- You must request a return by email within 3 days of accepting delivery of the product, and arrange return of the product within 14 business days after notification.
- Full name and order number MUST BE PROVIDED
- You are responsible for returning the product in its original condition. It must be unworn in the original packaging.
- Kaarme will inspect the product on its return, and we reserve the right to refuse return refund should we evaluate the product to not be in the original condition.
- For international returns, you must mark on the courier company’s consignment that the product is for RETURN so as to avoid any customs duties and taxes.
- Please note - it is the customer’s responsibility to return the item to us safely. We cannot be responsible for any lost items or any damage to the product through the postal service.
- Please wrap the product in bubble wrap/padding to avoid damage and send the product with tracking.
- Please allow 2-3 business days for returns to be processed once we receive them.
- If you are unsure as to whether your return has arrived, please check any tracking you may have used when posting the return back to us. Kaarme is not liable for returned items lost in transit. For this reason it is the responsibility of the customer to register the returned package with Australia Post or a Courier and keep track of the registration number.
WARRANTY
Kaarme Jewels pieces come with a 3 month warranty against manufacturing defects and workmanship. The warranty becomes void if the product has been subjected to misuse or has been altered by the customer
FAULTY ITEMS
We take care to quality check all our items, however occasionally there may be a fault we did not find. Please note that wear and tear in the course of normal use is not considered a manufacturing or workmanship fault. If items are not cared for carefully they will tarnish or break. Our necklaces and handcrafted and require CARE as per our care instructions.
-No pulling on them
-No salt water/ chlorine ect..
We do not accept any returns for tarnished metal that has occurred due to wear or that has come into contact with chemicals of any kind, this includes perfume, moisturisers, hair products and skin care. Please ensure you clean your jewellery with a polishing cloth after each wear to avoid any tarnishing.
Please read our care instructions prior to purchasing.
We are also unable to accept returns if in our opinion, you have not taken appropriate care of your purchased item as per our instructions outlined on our care cards, and on our website Care Guide.
VARIANCE IN JEWELLERY
At Kaarme some pieces are handcrafted and will be different. we do not take responsibility for slight change to original photography.
REPAIRS
Please contact us at hello@kaarmejewels.store with a specific repair request to determine whether a repair can be accommodated and the associated charge. All associated shipping charges are the responsibility of the customer.
Kaarme Jewels would love to remind their customers that our pieces are valuable and need to be cared for appropriately. When purchasing you are ACCEPTING all of the above.
